Cancellation & Refunds policy

# Cancellation & Refund Policy

Recent Updated Date: [13 Oct 2023]

This Cancellation & Refund Policy applies to services offered by Neutraliti. By using our services, you agree to the terms outlined in this policy.

## 1. Cancellation Policy

### 1.1 Service Cancellation

1.1.1 Cancellation Timeframe: You have the right to cancel any service provided by Neutraliti within 24 hours from the time of purchase. Cancellation requests received after this period will not be eligible for a refund.

1.1.2 Cancellation Process: To cancel a service, you must send a written request to our customer support team via email at [Your Customer Support Email]. Please include your name, order number, and a brief reason for cancellation in your request.

1.1.3 Refunds: Upon successful cancellation within the specified timeframe, you will be eligible for a refund as per the refund policy described in Section 2.

## 2. Refund Policy

### 2.1 Brand Packages

2.1.1 Refund Percentage: The refund for Brand Packages will be determined based on a careful assessment of the work done by the Neutraliti team. The refund percentage will vary depending on the extent of work completed, and the final decision rests with Neutraliti.com.

### 2.2 Digital Marketing Products

2.2.1 Refund Percentage: Refunds for Digital Marketing Products are also determined based on an assessment of the work done. The refund percentage varies depending on the extent of work completed, and the final decision rests with Neutraliti.com.

### 2.3 Money Back Guarantee

2.3.1 Eligibility: We offer a 30-day money-back guarantee for our services, valid within the first month from the date of purchase.

2.3.2 Refund Percentage: Refunds within this guarantee period will be assessed based on the work completed by the Neutraliti team. The refund percentage will vary depending on the extent of work done, and the final decision rests with Neutraliti.com.

## 3. Refund Process

3.1 Refund Request: To request a refund, you must send a written request to our customer support team via email at [Your Customer Support Email]. Please include your name, order number, and a brief explanation of your refund request.

3.2 Refund Processing: Refunds will be processed within a reasonable timeframe after the approval of the refund request. The processing time may vary depending on the payment method and your financial institution.

## 4. Contact Information

If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact us at:

- Address: [PLOT NO-1151/2232,BASUDEV NAGAR MATHAPOKHARI BHUBANESWAR]

- Email: [hello@neutraliti.com]

- Phone: [+91-8584872441]